Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.Please allow 24–72 hours for the tracking information to become active after the carrier has received your package.If you cannot find your shipping confirmation email, please check your spam or junk folder.

Can I cancel my order?

Please contact us as soon as possible.If your order has not yet been processed, we will do our best to cancel it.If your order has already been shipped, you may request a return after receiving your package in accordance with our Return Policy.

What Size Should I Choose?

Always use the size chart on the product page. If you are between two sizes, choose the larger size or contact our support team.

Where do I send my return?

Please do not send a return without contacting us first.To receive the correct return instructions and return address, email us at info@henryandhazel.com before sending your package.

My product arrived damaged

If your order arrives damaged or defective, please contact us within 48 hours of delivery.Include:Your order numberClear photos of the productPhotos of the packagingA description of the issueOur team will review your case and work with you to provide an appropriate solution.

Terms and Conditions

Article 1 - General

These general terms and conditions apply to every offer made by Henry & Hazel and to every agreement between Henry & Hazel and the consumer. By placing an order, the customer agrees to these terms and conditions.

Article 2 - Offers and Products

We do our best to display products, prices, images, colors, sizes, and descriptions as clearly as possible. Minor variations in color, fit, or material may occur due to screen settings, production differences, or supplier information.

Article 3 - Order and Agreement

The agreement is concluded when the customer places an order and the payment has been successfully completed. After placing an order, the customer will receive a confirmation by email.

Article 4 - Prices and Payment

All prices are displayed in the applicable local currency of the selected market. Payments are processed through the payment methods available during checkout. Any customs duties, import taxes, or administrative fees imposed by local authorities are the responsibility of the customer unless otherwise required by law.

Article 5 - Delivery

Orders are processed within 1 to 3 business days. The average delivery time is 7 to 14 business days after processing, depending on the supplier, carrier, demand, and customs. The stated delivery time is an estimate.

Article 6 - Returns

Customers can register returns in accordance with our return policy. Products must be returned unworn, unwashed, undamaged, and with the labels attached. Returns without prior registration may be refused.

Article 7 - Complaints

Complaints must be reported fully and clearly within a reasonable period via info@henryandhazel.com. We aim to respond within 2 business days.

Article 8 - Liability

Henry & Hazel is not liable for indirect damages, delays caused by third parties, incorrect address information provided by the customer, or improper use of products.

Article 9 - Changes

We may amend these terms and conditions. The current version is always available on our website.

Contact Details

LEB Solutions
Henry & Hazel
Slootdorpstraat 166
info@henryandhazel.com