Return Policy
Return Policy Henry & Hazel
We hope, of course, that you are satisfied with your order. If you would still like to return something, you can find all the information about our return process below.
1. Return Period
You have the right to register your order for return within 14 days of receipt. After registering your return, you have another 14 days to send the product back.
2. Return Conditions
A return will be accepted when:
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The product is unworn, unwashed, and undamaged.
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Labels and the original packaging are present, insofar as reasonably possible.
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The product does not contain any signs of use, perfume odor, makeup stains, or other damage.
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The return has been registered in advance via info@henryandhazel.com.
3. Return Costs
The costs of returning the product are the responsibility of the customer, unless the product arrived damaged, was delivered incorrectly, or is demonstrably defective.
Because our products may be processed through international suppliers, the return address may differ from our business address. Therefore, always request the correct return address from us before sending a package back.
4. Registering a Return
Would you like to return an order? Please send an email to info@henryandhazel.com with the following information:
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Your order number
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Your full name
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The email address used to place the order
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The reason for the return
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Photos if the product is damaged, defective, or incorrectly delivered
After receiving your request, we will send you the return instructions and the correct return address.
5. Refund
After receiving and inspecting your return, we will process the refund. The purchase amount will be refunded within 14 days via the original payment method.
Shipping and return costs will not be refunded unless legally required or when an error has been made on our part.
6. Exceptions
Returns may be refused if products have been worn, washed, damaged, are incomplete, or have been returned outside the applicable return period.
Important: never send a return package back without first receiving return instructions from us. Returns sent to an incorrect address may not be able to be processed.
Do you have any questions about your return? Please contact us at info@henryandhazel.com.