Do you have a question about your order, delivery, return, or product? Our team is happy to help you.
Email: info@henryandhazel.com
Response time: within 1-2 business days
Company: LEB Solutions
Address: Slootdorpstraat 166
When contacting us about an order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
Please allow 24–72 hours for the tracking information to become active after the carrier has received your package.
If you cannot find your shipping confirmation email, please check your spam or junk folder.
Please contact us as soon as possible.
If your order has not yet been processed, we will do our best to cancel it.
If your order has already been shipped, you may request a return after receiving your package in accordance with our Return Policy.
Always use the size chart on the product page. If you are between two sizes, choose the larger size or contact our support team.
Please do not send a return without contacting us first.
To receive the correct return instructions and return address, email us at info@henryandhazel.com before sending your package.
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
Our team will review your case and work with you to provide an appropriate solution.
