Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.Please allow 24–72 hours for the tracking information to become active after the carrier has received your package.If you cannot find your shipping confirmation email, please check your spam or junk folder.

Can I cancel my order?

Please contact us as soon as possible.If your order has not yet been processed, we will do our best to cancel it.If your order has already been shipped, you may request a return after receiving your package in accordance with our Return Policy.

What Size Should I Choose?

Always use the size chart on the product page. If you are between two sizes, choose the larger size or contact our support team.

Where do I send my return?

Please do not send a return without contacting us first.To receive the correct return instructions and return address, email us at info@henryandhazel.com before sending your package.

My product arrived damaged

If your order arrives damaged or defective, please contact us within 48 hours of delivery.Include:Your order numberClear photos of the productPhotos of the packagingA description of the issueOur team will review your case and work with you to provide an appropriate solution.

Privacy Policy.

Privacy Policy

This privacy policy applies to the services of Henry&Hazel and can be reached via info@henryandhazel.com. We respect the privacy of our customers and ensure that personal information is treated confidentially and carefully.

1. What data do we collect?

We collect personal data that is necessary for processing orders, customer service, and improving our services, including:

Full name
Address details
Email address
Telephone number if provided by the customer
Order details
Payment information via our payment provider
IP address, device data, and website behavior

2. Why do we process data?

We use personal data for:

Processing and shipping orders
Sending order and shipping updates
Customer service and support
Handling returns, refunds, and complaints
Improving our website, products, and service
Marketing communications when the customer has given consent
Legal administrative obligations

3. Sharing with third parties

We only share data with parties that are necessary to provide our services, such as Shopify, payment providers, shipping partners, tracking apps, email software, fulfilment partners, and accounting or legal service providers. We do not sell personal data to third parties.

4. Retention period

We do not retain data longer than necessary for the purpose for which it was collected, unless a legal retention obligation applies.

5. Cookies

Our website uses cookies for functionality, analysis, and marketing. Customers can manage cookie preferences through browser settings or the cookie banner when available.

6. Customer rights

Customers have the right to access, correction, deletion, restriction of processing, objection, and data portability where legally applicable. Requests can be sent to info@henryandhazel.com.

7. Contact

For questions about privacy:

Henryandhazel.com

LEBSolutions

Slootdorpstraat 166

info@henryandhazel.com