Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.Please allow 24–72 hours for the tracking information to become active after the carrier has received your package.If you cannot find your shipping confirmation email, please check your spam or junk folder.

Can I cancel my order?

Please contact us as soon as possible.If your order has not yet been processed, we will do our best to cancel it.If your order has already been shipped, you may request a return after receiving your package in accordance with our Return Policy.

What Size Should I Choose?

Always use the size chart on the product page. If you are between two sizes, choose the larger size or contact our support team.

Where do I send my return?

Please do not send a return without contacting us first.To receive the correct return instructions and return address, email us at info@henryandhazel.com before sending your package.

My product arrived damaged

If your order arrives damaged or defective, please contact us within 48 hours of delivery.Include:Your order numberClear photos of the productPhotos of the packagingA description of the issueOur team will review your case and work with you to provide an appropriate solution.

Shipping policy

Shipping Policy and Delivery Information

At Henry & Hazel, we offer free shipping with order tracking within the countries where we serve.

1. Processing Time

Orders are generally processed within 1 to 3 business days after payment has been approved. During busy periods, holidays, or promotions, processing may take slightly longer.

2. Average Delivery Time

After processing, the average delivery time is 7 to 14 business days. Delivery times may vary due to shipping delays, customs, holidays, or circumstances beyond our control.

3. Track & Trace

Once your order has been shipped, you will receive a shipping confirmation with tracking information. Tracking may sometimes only become active 24 to 72 hours after the courier has processed the package.

4. Free Shipping

We provide free shipping with tracking on all eligible orders within our supported shipping regions.

5. Incorrect Address

The customer is responsible for providing the correct delivery address. Contact us immediately if you discover an error. If an order has already been processed or shipped, we cannot guarantee address changes.

6. Lost or Delayed Packages

In the event of a delay, we will assist with checking the tracking information. A package is not automatically considered lost when tracking temporarily shows no update. We assess this on a case-by-case basis with the shipping partner.

7. Customs and Import

For international shipping, local customs or import procedures may affect delivery times. Any fees imposed by local authorities are the responsibility of the customer unless otherwise required by law.

Henry & Hazel

info@henryandhazel.com